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Natalie Keon

Recruitment & Development Manager

Natalie ended up in hospitality by accident, starting as a function waitress over 25 years ago when studying acting. She soon realised her passion lay with F & B and customer service, and hospitality became Natalie's life's work. She couldn’t imagine doing anything else to make a living!

As Recruitment and Development Manager for Top Shelf Recruitment, Natalie’s mission lies in aligning high calibre permanent and casual staff for Sydney’s leading event spaces and hospitality venues.

Natalie’s diverse career encompasses 30 years of management across the spectrum of bars, cafes, pubs and fine dining restaurants. She has hands on knowledge of all of the challenges, frustrations and victories that are involved in this dynamic industry.

Natalie has worked with and been inspired by some of Australia’s best chefs, including Neil Perry, Matt Moran, James Metcalfe and Kylie Kwong. This has led to a lifelong passion for service excellence, quality product delivery and mentorship.

She has consulted on recruiting, building and managing exceptional teams for clients such as Macquarie Bank, The Bank of Queensland, The Star Casino Group, Bimbadgen Estate, Hayman Island and Virgin Australia.

Natalie has envisioned, created and owned 4 of her own successful hospitality businesses -Soul Kitchen Restaurant Byron Bay,Palate Restaurant,Mars Lounge Cocktail Bar & Nightclub andVicini Café & Restaurant.

After a rewarding career in Front of House Management, Natalie transitioned to working in the Recruitment, Development and Training industry in hospitality. She was the driving force behind the reinvention and rebranding of Benchmarque to Top Shelf Recruitment.

Natalie holds an Advanced Diploma of Hospitality Management and a Certificate IV in Training and Assessment.

Her focus is on adapting to the ever changing requirements of hospitality businesses, and finding creative solutions through carefully targeted recruitment strategies, rigorous screening and quality training and assessment programs. Natalie’s goal is to build long term sustainable and satisfying careers for a new generation of hospitality professionals.

Outside of her work life, she is a proud mother to two teenagers, and enjoys fitness, cooking, dancing, and dining out.