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Natalie Keon

Recruitment & Development Manager

I ended up in hospitality by accident, starting as a function waitress over 25 years ago when studying acting. I soon realised my passion lay with F & B and customer service, and hospitality became my life's work. I couldn’t imagine doing anything else to make a living!

As Recruitment and Development Manager for Top Shelf Recruitment, my mission lies in aligning high calibre permanent and casual staff for Sydney’s leading event spaces and hospitality venues.

I have had a diverse career encompassing 30 years of management across the spectrum of bars, cafes, pubs and fine dining restaurants. I hold hands on knowledge of all of the challenges, frustrations and victories that are involved in this dynamic industry.

I have worked with and been inspired by some of Australia’s best chefs, including Neil Perry, Matt Moran, James Metcalfe and Kylie Kwong. This has led to a lifelong passion for service excellence, quality product delivery and mentorship.

I have consulted on recruiting, building and managing exceptional teams for clients such as Macquarie Bank, The Bank of Queensland, The Star Casino Group, Bimbadgen Estate, Hayman Island and Virgin Australia.

I envisioned, created and owned 4 of my own successful hospitality businesses -Soul Kitchen Restaurant Byron Bay,Palate Restaurant,Mars Lounge Cocktail Bar & Nightclub andVicini Café & Restaurant.

After a rewarding career in Front of House Management, I transitioned to working in the Recruitment, Development and Training industry in hospitality. I was a key foundation member behind the creation of Top Shelf Recruitment.

I hold an Advanced Diploma of Hospitality Management and a Certificate IV in Training and Assessment.

My focus is on adapting to the ever changing requirements of hospitality businesses, and finding creative solutions through carefully targeted recruitment strategies, rigorous screening and quality training and assessment programs. My goal is to build long term sustainable and satisfying careers for a new generation of hospitality professionals.

Outside of my work life, I am a proud mother to two teenagers, and I enjoy travelling around Australia and the globe, cooking, dancing, and dining out.